Service Calls

A Purchase Order is required, without exception, prior to scheduling any service. All calls will be made as soon as possible, subject to prior commitments and scheduling backlog. Priority is given to customers who purchased their machine from J & G Machinery.

Normal hours are 8:00 AM to 5:00 PM, travel included. Time worked before or after these hours will be billed at time and one-half the normal rates above.

All traveling and living expenses (airfare, lodging, parking fees, tolls, ground transportation, meals, and miscellaneous expenses) are additional and will be billed at cost.

TERMS: Due upon completion of work.

Services Available

Any questions regarding "Level of Service" should be discussed with the Service Department prior to scheduling.

Note: Service travel times are from either Apex, Sanford or the last job site, depending on the level of service and/or technician available for the particular job. We will do our best to reduce costs related to travel time, lodging and meals.

Weekdays

Travel Time
$50.00 Per Hour

Mileage Charge
.45 cent per mile

Level 1, In-Plant Time
$70.00 Per Hour

Level 2, In-Plant Time
$80.00 Per Hour

WEEKENDS OR HOLIDAYS:

Double Applicable Rate

MINIMUM CHARGE:

2 Hour, Applicable Rate

© Copyright 2008-2010. J&G Machinery, Inc. All Rights Reserved.